Define the first journey

Interview the client, test the first chatbot and lock the Build Brief.

Today’s outcome

Agree on one public need, its source and the evidence that will prove the journey works.

Client discoveryFunctionsAcceptance examples

Embedded practice

Define one valuable public need, its trusted source, and the line between general information and a personal case.

Nisa may explain reviewed public information. It must not decide a personal case, inspect a private record or collect identifying data.