Choose and describe our first NIS user journey

Define one valuable public need, its trusted source, and the line between general information and a personal case.

Product discoveryUser storiesAcceptance examples

Lab evidence0%

GitHub issue

01 · Understand

Why this issue exists

The team cannot decide whether the bot works until everyone agrees on the user, the question and the evidence that proves success.

Start with the customer outcome, not a feature.

Separate a general rule from an individual decision.

Write the boundary before anyone writes code.

02 · Investigate

Fictional classroom persona

Ben has two questions—not one

Ben Smith is 25 and works as a carpenter. After a workplace injury he asks, “If I join NIS after being injured, can I still qualify for Employment Injury Benefit?” He also asks, “Did my boss pay my NIS?”

1What is Ben actually trying to accomplish?
2Which part could a public information bot explain?
3Which part needs an authorised decision or secure account access?
4Which persona details matter, and which do not?

03 · Decide

What is the strongest first move for the team?

04 · Make the thinking visible

Team workspace

Discuss first, then record the team’s reasoning. These notes stay in this browser until you copy them.

Write the user story

As a … I want to … so that …

Three questions the bot should answer

Use general-information examples. Write one per line.

Four questions the bot must not decide

Cover eligibility, amount, contribution history, claim or payment status.

Evidence plan

Name the source, date context, confirmation status and anything still needing NIS confirmation.

05 · Scaffold

No code in this lab—on purpose

Turn the team’s examples into a plain-language decision table. If developers and testers still have to guess, the journey is not ready.

text · incomplete by design

question | general information? | personal decision? | expected behaviour
---------|----------------------|--------------------|-------------------
...      | ...                  | ...                | ...

06 · Prove it

Evidence checklist

Tick an item only when the team can show the evidence and another student can explain it.

The public user and information need are clear.The team wrote one user story in its own words.Three allowed and four refused examples are agreed.A reviewed classroom source and its status are recorded.Students outside the owning pair can explain what evidence proves the journey works.

Push further

Stretch challenge

Rewrite one question in informal Grenadian English. Confirm that its meaning and safety classification stay the same.