Handle difficult journeys

Design a guided multi-step journey with privacy-safe handoff and distress safeguards.

Today’s outcome

Help the user move forward without collecting personal information or promising an outcome.

Conversation stateHuman handoffSafeguarding

Embedded practice

Give people a respectful explanation and an honest route forward when the bot cannot decide or access their case.

Nisa may explain reviewed public information. It must not decide a personal case, inspect a private record or collect identifying data.